Welcome to Pro Stitch Online! These Terms and Conditions (“Terms”) govern your use of our website, https://prostitchonline.com, and the services we offer. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website.
1. Company Information
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Business Name: Pro Stitch Lettering Inc.
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Address: 8130 Hamilton Avenue, Cincinnati, Ohio 45231
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Phone: (513) 931-7000
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Email: info@prostitchonline.com
2. Use of the Website
You agree to use our website for lawful purposes only. You must not use our website in any way that breaches any applicable local, national, or international law or regulation.
3. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Pro Stitch Lettering Inc. or its content suppliers and is protected by intellectual property laws. Unauthorized use of any content is prohibited.
4. Products and Services
Pro Stitch Online specializes in:
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Custom Tackle Twill Lettering
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Embroidery
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Screen Printing
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Direct to Film (DTF) Printing
We strive to provide high-quality products and services. However, all products are subject to availability, and we reserve the right to limit quantities or discontinue any product or service.
5. Orders and Payments
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Order Placement: Orders can be placed via our website, by phone, or by email.
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Payment Methods: We accept various payment methods, including credit cards, PayPal, and other specified options.
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Order Confirmation: Upon placing an order, you will receive a confirmation email detailing your order.
6. Turnaround Time
Our average turnaround time is 5-15 business days, depending on the size and complexity of your order. Rush orders may be accommodated upon request and may incur additional fees.
7. Shipping
We offer shipping via UPS and the United States Postal Service. Shipping costs and delivery times vary based on location and order size. Customers are responsible for all shipping charges unless otherwise stated.
8. Returns and Refunds
Due to the custom nature of our products, returns and refunds are handled on a case-by-case basis. If you are unsatisfied with your order, please contact us within 7 days of receipt to discuss potential resolutions.
9. Limitation of Liability
Pro Stitch Lettering Inc. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability to you for any damages shall not exceed the amount paid by you for the product or service in question.
10. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after any changes indicates your acceptance of the new Terms.
12. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
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Email: info@prostitchonline.com
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Phone: (513) 931-7000
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Address: 8130 Hamilton Avenue, Cincinnati, Ohio 45231